At New Vision Travel, we understand that unforeseen circumstances may sometimes require you to cancel or change your travel plans. This refund policy explains our procedures in the event of cancellations and refund requests.
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Cancellation by the Client
If you cancel your booking before the scheduled departure date, cancellation fees may apply according to the specific booking terms for your trip.
Cancellation requests must be submitted in writing and confirmed by our customer service team. -
Cancellation by New Vision Travel
If NEW VISION TRAVEL must cancel your booking due to circumstances beyond our control—such as severe weather, government restrictions, or safety issues—we will provide a full refund of the amount paid. -
Refunds
Refunds will be processed as promptly as possible.
Unless otherwise indicated, refunds will be issued using the original method of payment used for the booking. -
Transaction Fees
Transaction fees may apply to refunds, including bank fees or processing charges, which will be deducted from the refunded amount. -
Specific Refund Requests
For exceptional refund requests or special situations, please contact our customer service team to discuss available options. -
Booking Modifications
If you prefer to modify your booking instead of canceling, modification fees may apply depending on availability and the booking terms. -
Contact
For any questions about our refund policy or to submit a refund request, please contact our customer service team at Info.resa@nv-travel.com.
